A practical reference from 4NLab

SaaS metrics, explained and calculated

Know what your SaaS numbers mean.

Work through the calculation, check its assumptions, and understand what the result can tell you. 23 practical guides, 17 free calculators, and 91 glossary definitions.

Explore the glossary →

Two tools for your own numbers

Choose the SaaS metrics to track

Describe your company in a sentence or two; get the five or six metrics that matter for your stage, with the reason for each.

Check your metric definition

Paste how your team calculates MRR, churn, NRR or CAC; see common definition mistakes flagged, with links to the method.

Start with the question you need to answer

Understand recurring revenue

Normalize monthly and annual contracts, distinguish run rate from recognized revenue, and reconcile changes in customer spend.

Find what retention is hiding

Separate customer departures, lost recurring revenue, and expansion. Follow the same cohort through each calculation.

Test acquisition economics

Choose consistent cost and customer cohorts, account for gross margin, and examine the assumptions behind estimated lifetime value.

Plan cash and growth

Connect available cash to burn, examine sales efficiency, and compare growth with a clearly defined profitability measure.

Resolve a common mix-up

Calculate with your numbers

Make the assumptions visible

Each guide includes an original hypothetical scenario, pitfalls, and links to sources for the method. We explain where conventions differ and avoid treating a single benchmark as a universal target.

Read how the content is prepared or suggest a correction.