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NPS

Customer Success intermediate FOUNDERCS-LEADER

What is NPS?

NPS is Net Promoter Score, a customer loyalty metric based on how likely customers are to recommend the company.

Also known as: Net Promoter Score

NPS Formula

NPS = % Promoters − % Detractors
Variable Meaning
% Detractors Percentage of respondents scoring 0-6.
% Promoters Percentage of respondents scoring 9-10.
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